Start a new topic

Unable to Access Admin Console or Service Portal - Error 500, 404, 403

Occasionally after upgrading vCommander you may receive a 500, 404 or 403 error when accessing the admin console or service portal. 

  

This may be due to an issue with one of the files used to generate vCommanders webpages not expanding correctly. 

  

You can force these files to re-expand by doing the following: 

  

  1. RDP to the vCommander server 

  2. Stop the vCommander windows service 

  3. Navigate to <install dir>\Program Files\Embotics\vCommander\tomcat\webapps 

  4. You will see a set of folders and a corresponding .war file of the same name. 

  5. Multi select the folders and delete them 

  6. Start the vCommander windows service 

  7. The folders will be recreated one by one as the service starts and unpacks the .war file 

  

admin  apihelp  Backbase  console  expiryextension  help  ng-ul  portal  p roy  ROOT  vmrequest  webservices  apihelp.war  Back base.war  console. war  expiryextension.war  help.war  newul.war  ng- ul.war  portal.war  p roy .war  rest. war  webservices.war  4/10/2019 3:19 AM  4/10/2019 AM  4/10/2019 3:20 AM  4/10/2019 AM  4/10/2019 3:22 AM  4/10/2019 3:22 AM  4/10/2019 3:22 AM  4/10/2019 3:22 AM  4/10/2019 3:22 AM  4/10/2019 3:22 AM  4/10/2019 3:22 AM  4/10/2019 3:19 AM  4/10/2019 3:19 AM  4/10/2019 3:22 AM  4/8/2019 10:18 AM  4/8/2019 10:18 AM  4/10/20193:18AM  4/8/2019 10:18 AM  4/8/2019 10:18 AM  4/8/2019 10:18 AM  4/8/2019 10:18 AM  4/8/2019 10:18 AM  4/8/2019 10:18 AM  4/8/2019 10:18 AM  4/8/2019 10:18 AM  File folder  File folder  File folder  File folder  File folder  File folder  File folder  File folder  File folder  File folder  File folder  File folder  File folder  File folder  WAR File  WAR File  WAR File  WAR File  WAR File  WAR File  WAR File  WAR File  WAR File  WAR File  WAR File

  

  

  

1 Comment

If you're experiencing the above issue you can perform the following steps to permanently resolve it. Keep in mind the issue has also been resolved in the 7.5.2+ releases of vCommander.


1. Download the following zip file https://vcommanders3.s3.amazonaws.com/KBDocs/Other/myfaces-core-emb-1.1.5.1.zip


2. Copy the .jar file to the following directory: <vCommander Install dir>\Embotics\vCommander\tomcat\webapps\admin\WEB-INF\lib


3. Restart the VLM service.

Login or Signup to post a comment