Embotics vCommander™ provides self-service, provisioning automation and tracking of VM asset data across private, public and hybrid clouds in single or multi-tenant environments. ServiceNow® provides a primary system of record for all service ticketing and a configuration management database (CMDB).
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Integration between these two best-of-breed solutions yields real-time, accurate reporting of key organizational information for assets, service level agreements and costs. It also allows consumers of IT services to interact with IT/IS departments in a familiar manner optimized for their use, thereby maximizing efficiency of service delivery and business agility.
The functionality provided covers three key uses cases:
- Synchronizing vCommander asset data into the ServiceNow CMDB in real-time when new service requests or change requests are fulfilled, as well as scheduling updates reflecting ongoing environmental changes originating outside vCommander.
- Creating and updating tickets in ServiceNow as vCommander new service requests or change requests are initiated in vCommander and processed.
- Initiate requests in ServiceNow and fulfill the provisioning leveraging vCommander.