The introduction of the vCommander VM Access Proxy in release 5.1.1 allows users outside of the corporate firewall to connect to VMs without the use of a VPN for the first time. The VM Access Proxy appliance is used to securely broker the connection so that no security risk is introduced. SCVMM console connections, as well as RDP connections to either SCVMM or vCenter do not require any additional configuration of the client computer initiating the session. Console connections to vCenter VMs require that the VMware Console plug-in be installed on the browser initiating the session. Typically, this would be done by having the client connect to the vCenter and installing it via the web client, but when connections are coming from outside your corporate firewall, this is not possible.
To resolve this situation, you can use the Service Portal’s External Page Settings to host downloads of the plug-in installer, and custom documentation for your end-users on how to download and install it. Alternatively, consider moving to WebMKS as the preferred technology for console connections. Read more about the options here.
Follow the steps below to download the VMware console plug-in installer.
- Open a web browser and enter the URL for your vCenter. On the Welcome page, click Log in to vSphere Web Client, and do so.
- Using the web client, browse to vCenter > VMs and Templates > [vCenter name] > Virtual Machines and select a VM from the Virtual Machines list.
- Switch to the Summary tab.
- Click Download Plug-in and note where the file is being saved.
vCommander includes a feature that lets you display a website of your choice within a frame in the Service Portal. Once you have created a web page to host the file you downloaded in the previous section along with instructions for your end users, follow the steps below to configure the Tools menu item. Download the white-labelled instructions here. You may rebrand this document and publish it, or embed instructions based on this content directly on the page.
- Login to vCommander as superuser and browse to Configuration > System Configuration.
- Switch to the Service Portal tab.
- Under External Page Settings, enter a Title which will appear as a new menu item in the Service Portal Tools menu, for example Downloads.
- Add the URL for the page where you published the plugin.
- Click Save Settings.